• support@softcoreindia.com
  • +91-9873 1524 76
  • 15,Hargobind Enclave, Vikas Marg Extension New Delhi-110092

Software Support Maintenance

Maintenance Support

Software Support & Maintenance

'You’ve made a significant investment of time and resources in your software' Now you need to take steps to ensure that you get the the best ROI by outsourcing your software maintenance and support to

'Softcore-Your Support & maintenance specialist'

It is beyond doubt that, developing and implementing Software is one part and actually providing a sustained prolong support and maintenance is another. With dual setup for Support and Maintenance services across Delhi/NCR, we boast of offering 7*24*365 support and four- hours on site response. Our dedicated and diverse professional services include hardware and software maintenance, on site or remote consulting, disaster recovery, data Centre relocation, training, performance analyses and capacity planning, etc.

Software support and maintenance plays a critical role in overall Customer Satisfaction. SOFTCORE is also engaged in providing competent software maintenance and support service packages to global organizations and independent software vendors* for over a decade. Software maintenance team at SOFTCORE InfoTech is dedicated and trained in the areas of:

Software support and maintenance plays a critical role in overall Customer Satisfaction. SOFTCORE is also engaged in providing competent software maintenance and support service packages to global organizations and independent software vendors* for over a decade. Software maintenance team at SOFTCORE InfoTech is dedicated and trained in the areas of:

Version Upgrade

Database & Language Migration

Porting

Re-Engineering and Functionality

Version Upgrades

Etc.

Our on-time maintenance and support services can help you meet your business objectives under all scenarios.

Our maintenance and support solutions can be categorized into the following:

Adaptive:

We help you make necessary modifications and revisions to your Software for the ever changing Business needs and requirements. We have the expertise in developing modifications; such as, Changing The Data Format, Altering Localizations and Regulations, Changing Hardware Configurations, Modifying Supporting Utilities, Integrating New Operating Systems, Etc.

Perfective

Our team helps in Constant upkeep and updating of your software as special attention is needed to make the most of the Technology for your Business. We look into your software for modifications, rectifications, editing, deletions, additions and enhancements. This helps customers to achieve optimum Application's Performance, Maintainability, and Other Attributes.

Preventive

Our expert team is capable at effectively analysing your software's future needs and problems based on Customers' Feedback, Past Occurrences and performance record.

Our Proactive & Preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may ascend in the long-run.

Our Methodology

Our software maintenance and support services ensure efficient project management and minimal software downtime. You can choose from our palette of services what best suits your requirements in terms of levels of support, pricing and project delivery options, and be assured of an efficient and hassle-free engagement

Our customers are assigned captive teams with dedicated project heads and team leads to design and deploy complete software maintenance strategies and provide on-going support. Our dedicated software maintenance and support teams log and track service requests, and offer quick service apart from online support and resolution for your problem areas.

SOFTCORE ensures that our services optimize application performance and bring down your TCO (total cost of ownership) on software by providing Annual Maintenance Contract (AMC) at a very minimal cost.

Annual Maintenance Contract

We offer software support for any Software developed by us. We offer two types of software support, Technical and online. Customers can choose to come under our economical Annual maintenance Contracts (AMC) and save on paid visits each time. However, depending on the project type and requirement, it can be tailored to monthly contracts as well.

Software support and Maintenance is usually a long-term contract where we understand client's support requirements and train our support engineers accordingly so as to enable long term quick Active RESPONSE.

Maintenance for Entire Software Lifecycle :

Fixing Bugs - This includes troubleshooting software issues, and doing maintenance tasks regularly like managing the source code, Version, patch and releases, Integration of releases, and fixing site crashes at priority, among others.

Our AMC is for all Software, Cloud Platforms and web developed applications and websites developed by us.

contact with us for customer support

we are ready 24/7 hours to support.

Our Clients